The Project Manager is responsible for lay language summaries in the Health Communication Services Department. This Position will be based in the CISCRP Boston, MA, office.

This  job requires excellent customer relationship management experience, solid decision-making abilities, a firm grasp of grammar and style, familiarity with plain language writing, flexibility, and the ability to manage the big picture while also tending to the details of multiple, concurrently running projects and tasks at once. Familiarity with producing content, either in an editorial role or as a project manager. The ideal candidate will possess strong written and verbal communication skills, and have some experience in—and appreciation for—working in a customer-focused environment.

Job responsibilities include:

  • Provides support for active accounts across multiple senior project managers
  • Provides unprecedented customer service and project management
  • Manages the planning and execution of Health Communication Services projects including:
    • Preparing project plans and budgets
    • Maintaining timely and responsive communication with client project teams by email and phone
    • Provides frequent and routine updates on project status
    • Coordinates scheduling and communication with CISCRP staff and external vendors to meet project timelines
    • Drafting project materials
    • Overseeing, reviewing and coordinating contributions from internal staff, medical writers, editorial reviewers, translation services and other vendors
    • Ensures that project teams follow CISCRP’s standard operating procedures (SOPs)
    • Provides editorial review of all deliverables to ensure adherence to CISCRP’s quality and compliance principles (e.g., style, format, comprehension; unbiased, accurate and non-promotional)
    • Preparing statements of work (SOW) for assigned active accounts clients
    • Participating in project governance meetings
    • Supporting senior staff in preparing for senior level account governance meetings
    • Tracking project timelines, budgets and expenses
    • Ensuring that projects – including deliverables — adhere to timelines
  • Interacts routinely with the Quality and Compliance function
  • Maintains a familiarity with global regulatory requirements and climate
  • Assists in the development and execution of standard operating procedures, process and quality improvements
  • Utilize project management software (Wrike) to track project status, report on project metrics and map key project dates to manage workflow
  • Ability to attend early or late hour teleconferences to accommodate global teams

Education and Experience:

  • Bachelor’s degree required; advanced degree preferred (ideally in journalism/communications, biological/medical sciences, or public health)
  • 3 – 5 years of experience supporting and managing projects

Preferred Skills:

  • Experience managing editorial and communication processes
  • Knowledge of principles of plain language health communication preferred
  • Foreign language skills a plus

COVID-19 considerations:
All employees are currently working remotely due to Covid-19. All new employees will be onboarded and trained remotely.

To apply, please email your cover letter and resume to   

Please note in the email subject line, “Project Manager HCS”